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Términos y condiciones

Información general

Estas Condiciones Generales del Contrato (a partir de ahora “CGC”) deben ser leídas antes de comprar o encargar cualquier producto o servicio a través de la web mariaaguye.com. Estas CGC gobiernan la relación entre el usuario o cliente (a partir de ahora, “el Usuario”) y Maria Aguyé Barber, con NIF 40995114Y y dirección en C Biscaia 356, 7 F, 08027 Barcelona (España).

El envío del formulario necesario para procesar cualquier encargo implica la total y absoluta aceptación de cada una de las condiciones incluídas en estas CGC, que están publicadas en el sitio web mariaaguye.com (a partir de ahora, “el sitio web”).

Proceso de compra

Purchasing any item through Mariaguye.com is a very simple process, you may find the products in which you are interested in searching for them by category or name. You’ll need to add the products you want to purchase to the shopping cart, and then go through checkout. You’ll then need to add your shipping address and to choose a payment method. After your payment is completed, we will process your order and will either ship the products in case they are ready made, or make the products for you in case you ordered a made to order product, and ship them once they are completed.

Period of validity of the offer

The prices and conditions shown on the Website are valid at every time, and their period of validity lasts as long as the session is open. Mariaguye.com is not responsible for any change that may occur between sessions.

Payment policy

Accepted payment methods are:

– Credit or debit card throught either Paypal gateway or Stripe gateway.
Payments by these cards are made through a secure server in order to protect your information at all times. The charge will be made as long as the information provided by the order is correct. Otherwise, the charge will not be made and the purchase process will be cancelled. If the information of the buyer and the owner of the card don’t match, Mariaguye.com reserves the right to contact the buyer to confirm his or her identity or to contact the bank to ensure there are no reports of credit card thefts. Charges will be made at the time when the information of the purchase is confirmed.  You must keep in mind that the payment gateway provided by Mimetikbcn.com has the appropriate security measures to avoid interception of communications. Nevertheless, any transfer of data on the Internet is at risk of being intercepted by breaching security systems. Mariaguye.com does not ensure that this will not happen, and is not responsible in case it happens.

– Paypal.
Payments can also be made by using a PayPal account. These purchases will be made by following the same terms as in the case of payments by credit or debit card. The information of the PayPal account must match with the information of the buyer, otherwise Mariaguye.com reserves the right to contact the buyer to verify his or her identity. Due to the high commissions applied by PayPal, Mariaguye.com may apply an extra fee to the User if he or she chooses this payment method, which will be specified prior to the order confirmation.

– Bank transfer (Europe).
Please send us a confirmation of your transfer to: billing@mariaaguye.com

We are happy to offer payment plans on your orders at no extra cost. If you wish to benefit from this, just drop us a line and we will work that out.

Todos los encargos que no sean pagados, ya sea parcial o totalmente, 3 días después de ser realizados, serán automáticamente anulados.

Shipping policy

We ship worldwide, excluding PO boxes.
The delivery of every product will be done by either a public or private transport agency. Depending on the weight and volume of your purchased products the defauld shipping method will be one or another, being always the cheapest one. This means most orders within Europe ship by default by Courier, and they usually ship overseas by Correos. You can upgrade your shipping method at checkout and choose the one that’s best for you.
We always ship all products tracked, so you’ll know where your package is at all times.

Mariaguye.com is not responsible in case the delivery is not accomplished due to absence of the recipient, incorrect shipping address or any other physical impossibility of delivery. The client will responsible for the costs of the failed delivery and its subsequent return.

All products will be carefully wrapped and packaged so they arrive to you in perfect condition.
In case the item presented signs of damage or opening upon delivery, the recipient should check the package before signing the reception agreement. If the order were damaged or incomplete, please request its return by sending an email to orders@mimetikbcn.com and we will send indications on how to proceed.

On made to order products, we will let you know the estimated date of shipping once your order is placed, and will let you know any variation on this date.
If you have a deadline, send us a message and we will let you know if we can meet it.
The delivery period of every product may depend on external factors, such as origin, stock, availability, etc. Mariaguye.com is not responsible if the deadline indicated can’t be met due to reasons unrelated to Mariaguye.com. (For example: particularly severe weather conditions, strikes in the transport sector, etc.).

International buyers outside the UE are responsible for any custom charges, wich are totally out of our reach. Paying any custom charges she may incurr in is the solely responsibility of the Customer. You may want to check with your customs office in case of doubt.

We do not charge any hidden fees under the shipping cost: we will only charge you for the actual shipping cost, plus the cost of the box and wrapping materials.

Refund policy

– For ready made items:
The buyer can cancel the contract within fourteen (14) working days from the date of receipt of the product by notifying our office via the following email: orders@mariaguye.com. We will send you a report of return that you must fill in and attach to the returned product. This right may be exercised on one, several, or all of the items received. The exercise of this right depends on the fact that the articles on which it is exercised and its factory packaging materials (plastic shrink wrapping or seal) are intact, unworn and in the same condition as sent, and that such return is accompanied by supporting documents of the transaction or a copy. The buyer is responsible for the costs of return and for sending them properly protected for transport. Once the items are received and checked, Mariaguye.com will proceed to reimburse the total amount paid by the customer at the time of placing the order, excluding the shipping cost and any custom fees the customer may have incurred in. Such refund will be made ​​by the same means of payment that were used to place the order. The right of termination or withdrawal regarding open, used or unsealed products cannot be exercised.

– For made to measure items:
In the uncommon event you receive your order and it doesn’t fit, please write us an email to orders@mariaguye.com and we will let you know how to proceed.

Absoultely no refunds on made to order items.

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